Frequently Asked Questions
Find answers to common questions about our beauty products and services
Are your products cruelty-free?
Yes, Queen Cosmetics is 100% cruelty-free. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.
How can I find the right shade for my skin tone?
We offer a comprehensive Shade Finder tool on our product pages. Alternatively, you can email a photo of yourself in natural lighting to our beauty experts for a personalized recommendation.
Are your products safe for sensitive skin?
Most of our products are formulated to be hypoallergenic and dermatologist-tested. However, we recommend reviewing the full ingredient list on the product page or performing a patch test before use.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email containing your tracking number.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Please contact our support team within 1 hour of placement to request any changes or cancellations.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.